FAQ's

Frequently Asked Questions...
Questions and Answers

How do I get a library card?

Library cards can only be obtained in person, as you must present valid proof of address and photo ID, as well as sign your card.
If you are a resident of Tyendinaga Township, you may join free of charge.
Children 12 & under must be signed up by their parent or guardian (valid ID required).

 

Do you have free internet access?

PLEASE NOTE: Due to Covid-19 restrictions, we currently do not have all our public access computers available. If you need to use the library computer please call and book a 30 minute appointment.
Yes! 5 computer workstations are available for public use. You will be required to sign in and agree to library access policies before use.
You may also access our Wi-Fi on your own laptop or wireless device.
Please note: There is a charge for printing.

 

Do you take book or movie donations?

Yes. Donations are appreciated, however, they must meet the following criteria.
  • Good condition: no mold, mildew, dirt or torn pages.
  • Movies must be in DVD format, and in good working condition.
  • If we cannot use the books in the library, they will be added to our bookstore to raise funds for the library. If the books are not needed for our shelves or our bookstore we may pass them on to second hand stores.  

 

Do you run programs for children?

PLEASE NOTE: All in-library programs are currently cancelled due to Covid-19 restrictions.
Yes! Upcoming events will be posted in the library and on the Library Facebook page.
We also run a weekly preschool-aged craft and story program on Tuesday mornings. Fun Time Circle happens every Tuesday from 10:30AM-11:30AM.

 

What can I borrow, and how long may I keep the items?

  • All library materials have a loan period of three weeks.
  • The library offers adult, young adult, junior chapter, easy readers, levelled readers, picture books, and board books.
  • Adult and junior non-fiction
  • French picture books
  • LARGE PRINT BOOKS and audiobooks
  • DVDs
  • Online E-resources - Ebooks and audiobooks,

 

 

Are all library services free?

Almost. Most library services are free, however, the following items do have fees:
Replacement library card: There is a $2.00 processing fee for replacement cards. Initial cards are free.
Printing and Photocopy: Printing/photocopying has a per sheet cost. Coloured prints are $0.30/sheet and Black and White is $0.20/sheet.
Fax service: $2.00 per fax.
Programming: In circumstances where there is an above normal cost for a program (special guest, etc.), a fee may be charged for attendance. Donations are always gratefully accepted, and will be used directly for future events.

 

Do you have a fax machine available for public use?

Yes: Fax service is $2.00 per fax.


I am researching my family history. What kind of resources do you have available?

Ancestry is available in-library. You can use one of our public access computers, or your own laptop within the library.
Local history books, including some family histories, are available for in-house use.
Tyendinaga Township residents are also able to access the Community Archives of Belleville and Hastings County located at 254 Pinnacle Street, Belleville ON. (The second floor of the Belleville Public Library). The phone number for the Community Archives is (613)967-3304.  

I am late returning what I borrowed. What can I do?

Please return your borrowed materials as soon as possible. If the library is not open there is a drop box located outside the front door. If you have not finished with the materials, you may renew them (provided no one else is waiting) through email or phone.

 

At what age can my child get a library card of their own?

Library cards are available for any age, however, our suggestion is to wait until your child is old enough to recognize the value of their very own library card. Children are often quite excited by their first card, and if they are able to "sign" the card, it makes a lovely keepsake.


What happens if I lose or damage something I borrowed?

Please notify library staff as soon as you are aware of the issue. You will have to pay the purchase price of the item. We will also accept a replacement copy, as long as it is in new condition. Substitutions are not accepted.


Is my child allowed to use the internet at the library?

A child under 9 years of age may use the public access computers only if you are present.
Please note: There are no filters on our computers, and access is not monitored. If a child is accessing the internet from their own wireless device, no permission is necessary.


I can't find the book I'm looking for. Is it possible to order it from another library?

PLEASE NOTE: Inter Library Loan is currently unavailable due to Covid-19 restrictions.
Yes! Inter Library Loan service is available to full-access patrons. It is limited to books, and they must be over 2 years old.
If the title you are looking for is available we will issue a request, and notify you when it comes in. Due dates are set by lending libraries, and no renewals are available.

 

The item I wish to borrow is out right now? Can I put a hold on it?

Yes. Simply let library staff know which item you wish to reserve, and we'll notify you when it comes in.

 

I need to fill out forms online, but I've never done this before. Is there help available?

Library staff will make every effort to assist you. As the library can be a very busy place, it would be best to book an appointment when extra staff will be on-hand.

 

Is the library building wheelchair accessible?

Yes. A ramp is available to access our front door and the door is equipped with an accessibility button to open. Wide aisles, where possible, allow for maneuverability, and a wheelchair accessible washroom is available.

 

Please let us know if any further assistance is required.